Shipping Policy
Welcome to Dreemo.
We understand that when you place an order, you expect it to arrive quickly, safely, and without hassle. This Shipping Policy explains how we handle processing, delivery, and tracking for our international customers.
Section 1 [Order Processing]
- All orders are processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or holidays are processed the next business day.
- Once shipped, you’ll receive a confirmation email with your tracking number.
Section 2 [Shipping Times]
We proudly ship worldwide. Delivery times may vary based on your region:
- United States: 6–10 business days
- United Kingdom & Europe: 5–10 business days
- Australia & New Zealand: 6–10 business days
- Rest of World: 7–10 business days
⚠️ These are estimated timeframes. Actual delivery may vary due to customs clearance, courier delays, or unforeseen events.
Section 3 [Shipping Costs]
- Shipping costs are calculated at checkout based on your location and selected method.
- Occasionally, we offer free shipping promotions on selected orders.
Section 4 [Tracking Your Order]
- All shipments include tracking information sent via email.
- You can track your order directly on the courier’s website using the link provided.
Section 5 [Customs, Duties & Taxes]
- International shipments may be subject to customs fees, import duties, or local taxes.
- These charges are not included in your order total and remain the customer’s responsibility.
Section 6 [Delays & Lost Packages]
- Dreemo is not liable for delays caused by courier services, customs, or circumstances beyond our control.
- If your order appears delayed or lost, please contact us at support@dreemosleep.store, and we’ll assist in resolving the issue.
Section 7 [Address Accuracy]
- Please ensure your shipping address is entered correctly at checkout.
- Packages returned due to incorrect or incomplete addresses may require additional shipping fees to resend.
Section 8 [Damaged or Missing Items]
- If your package arrives damaged or with missing items, contact us within 48 hours of delivery with photos.
- We’ll investigate and work to resolve the issue quickly.
Section 9 [Contact Us]
If you have any shipping-related questions, reach out: