Frequently Asked Questions (FAQ)
1. How long does shipping take?
We ship worldwide. Orders are processed within 1–2 business days. Delivery usually takes:
- United States: 6–10 business days
- United Kingdom & Europe: 5–10 business days
- Australia & New Zealand: 6–10 business days
- Rest of World: 7–10 business days
You’ll receive a tracking number once your order has shipped.
2. Do you ship internationally?
Yes! Dreemo ships to the US, UK, Australia, and worldwide.
3. Is the Dreemo Elixir One™ safe for all skin types?
Absolutely. The device is designed with gentle heat, vibration, and massage settings suitable for all skin types, including sensitive skin.
4. Can I use it if I wear contact lenses or glasses?
Yes, but we recommend removing your glasses or contact lenses before use for maximum comfort.
5. How often should I use the eye massager?
For best results, we recommend 10–15 minutes daily, especially after screen time or before sleep.
6. Does it help with eye strain and sleep?
Yes. The Dreemo Elixir One™ uses gentle heat, vibration, and acupoint massage to relieve strain, reduce puffiness, and promote deeper sleep.
7. How do I charge the device?
The device comes with a USB charging cable. A full charge takes about 2 hours and provides multiple sessions of use.
8. What is your return & refund policy?
We offer a 30-day return & refund guarantee. If you’re not satisfied, simply contact us within 30 days of delivery.
9. Is there a warranty?
Yes, the Dreemo Elixir One™ comes with a 1-year limited warranty covering manufacturing defects.
10. How can I contact Dreemo support?
You can reach us anytime at support@dreemosleep.store. Our team is available 24/7 to assist you.