Return & Refund Policy
At Dreemo, we believe that well-being begins with trust. When you choose the Dreemo Elixir One™ Eye Massager, you’re not just purchasing a device—you’re taking a step toward better rest, relief, and renewal. Our goal is to make sure every part of your journey with us feels seamless, from browsing our store to unboxing your product and beyond.
That’s why we’ve crafted a return and refund policy that is simple, transparent, and customer-first. Because peace of mind shouldn’t stop when your order arrives—it should be part of the entire Dreemo experience.
Section 1 [Our Promise]
Every Dreemo product is tested for quality and designed with care. But we understand that sometimes things don’t go as planned—whether it’s a change of mind, a shipping issue, or a product that doesn’t meet your expectations. Our promise is that we will always handle these moments fairly, respectfully, and with your satisfaction in mind.
Section 2 [Return Window & Eligibility]
We offer a 30-day return window from the date your order is delivered. To be eligible for a return:
- The product must be in the same condition you received it—unused, undamaged, and in its original packaging.
- Proof of purchase (order confirmation or receipt) is required.
- Products must be shipped back securely to avoid damage during the return process.
Why 30 days? Because we believe that’s enough time for you to experience Dreemo and decide if it truly fits into your routine.
Section 3 [Refund Process]
Once we receive your returned item, our quality team will inspect it. You’ll receive an email update within a few business days letting you know if your refund has been approved.
- Approved refunds will be credited back to your original payment method within 5–7 business days.
- Please note: shipping charges are non-refundable.
- If your product was purchased during a special promotion, we may deduct the value of free gifts or discounts applied.
We value honesty—so there are no hidden fees or unnecessary delays.
Section 4 [Exchanges]
Sometimes you don’t need a refund—you just want the right product in your hands. We’re happy to exchange items that are defective, damaged, or not functioning as they should. Simply contact us with photos and your order details, and we’ll work with you to make it right quickly.
Section 5 [Items That Cannot Be Returned]
Certain items cannot be returned for safety and hygiene reasons, such as:
- Gift cards
- Final-sale or heavily discounted items
- Products damaged due to misuse, improper storage, or negligence
Section 6 [How to Start Your Return]
To begin your return, simply:
- Email us at support@dreemosleep.store
- Include your order number, reason for the return, and (if applicable) clear photos of the issue
- Our support team will reply with instructions and next steps
We’re here to make the process smooth and stress-free.
Section 7 [Why This Policy Matters]
At Dreemo, our tagline is more than words: “Built for the burnout.” That means everything we do is designed to help you recover from the stress of modern life—including how we care for you after your purchase.
We know that trust is the foundation of every great brand. This policy is one more way we’re proving that Dreemo is not just about products—it’s about people. Your peace of mind matters as much as your well-being, and if something isn’t right, we’ll work hard to fix it.